<u>Returns & Refunds</u>: If your simply unplugged box arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos of the issue. Once reviewed, we may offer a replacement or refund where appropriate. In some cases, we may ask customers to return the box before a replacement or refund is issued so that we can inspect or recover undamaged items.
<u>Surprise Box Purchases</u>: simply unplugged boxes are curated surprise experiences, and the activities and items included may vary from box to box. For this reason, refunds or returns cannot be offered based on personal preference regarding the activities or items received. We aim to provide a great experience, so if you are unhappy with your box, please feel free to contact us and we will do our best to make it right. Any outcome will be at our sole discretion.
<u>Subscription Purchases</u>: Prepaid subscription plans (such as 3-month or 6-month plans) are non-refundable once the subscription period has begun, except in cases where products arrive damaged or defective.
<u>How to Contact Us:</u> To report a damaged item, please contact us on: returns@simplyunplugged.com. Please include:
a) your order number
b) photos or videos of the damaged item
c) a brief description of the issue
<u>Processing</u>: If a refund or replacement is approved, it will be processed within 5–7 business days.
Last updated: 07/03/2026